Many companies are understandably worried about the potential impact nongovernmental organisations (NGOs) could have on their operations. Given this fact, it is somewhat surprising that few have any formal procedures in place to establish a dialogue with local and international human rights or environmentalist groups.
Yet companies that establish a pro-active stance in this regard are less likely to have serious problems further down the track.
One way to head off both local and international criticism about labour conditions is to take a proactive stance with respect to subcontractors. Nike, long criticised by NGOs for employing subcontractors with questionable labour practices, is a case in point.
Nike's move in 2001 to fund a study commissioned by the Global Alliance and carried out by a Jakarta think tank uncovered a number of uncomfortable allegations about overtime, sick leave and verbal abuse in its Indonesian factories. But the company also won kudos for its determination to fix the problems by launching independent investigations into the allegations and sending out compliance teams. The company also made the full report available on its website, and since then has followed up with independent reassessment reports outlining workers’ views of workplace improvements in Nike contract facilities.
Singapore-listed Golden Agri Resources, part of Indonesia's Sinar Mas Group, faced a similar situation in 2010 when Greenpeace launched a campaign to force the company to implement environmentally friendly practices in its vast palm oil plantations. Faced with the prospect of losing major customers such as Nestle, the company invited Greenpeace and other environmental groups to help it draw up environmental protocols that now recognised as among the best in the industry.
In dealing with the local population, dialogue should not be limited to discussions with the national government or the local elite. This can be a recipe for disaster, particularly when – as is still the case in many Asian countries – the results of formal elections are not necessarily a good indicator of public sentiment. Other moves designed to share the benefits of the investment with the local community rather than simply with the government (by way of taxes) also help. These include providing a high proportion of good jobs for locals (including managers) and using local suppliers.
See also
Power Struggle over Forest Land Use
Support for Thuggery Against Greenpeace Worrying